Acceptance of International patients (IPD patients) is done in several ways:
A: the patients, who get familiar with Noor Eye Hospital through the hospital website or their friends or family members, are connected to an expert of the IPD (Inpatient department) by a telephone call to discuss their eyes problems and the reason of their referral. The expert of Tehran-Iran Noor Eye Hospital wants the patients to send their medical records to the hospital - usually through Whats App Messenger- if the patients have any previous medical records. The patients’ medical records are given to an ophthalmologist, a related specialist or subspecialist; then an appointment is booked for the patient according to the flight date and duration of the patient's stay and appointment with the ophthalmologist. After being referred to the hospital, the patients will communicate with the expert of the IPD, and the hospital interpreter will accompany them at all stages of their treatments- including examinations, paraclinical services, surgery, and post-operative follow-up visits.
B: Patients communicate with an expert of the IPD via e-mail and the hospital website to discuss their eyes problems. The IPD expert schedules appointments for the patients according to their health histories and medical records .After being referred to Tehran-Iran Noor Eye Hospital the patients can use the services of the health center with full support of the expert and director of the IPD.
C: Patients are referred to Tehran-Iran Noor Eye Hospital with the guidance of their relatives, friends or acquaintances, and directly contact an expert of the international patient services or IPD, as well as taking the IPD telephone number, and then the related steps are followed by the expert.
D: Patients, who have already identified the ophthalmic center, are referred to the hospital in person without calling and contacting the International patient services (IPD). After making contact with the international patient services department, patients can receive the services of the hospital.
Candidates for Refractive Surgery: The patients should be referred to the hospital cashier counters, which are located on all floors of the clinic and on the ground floor of the hospital, along with the hospital interpreters. In order to facilitate the work of patients, hospital and surgery costs can also be paid in Dollars or Euros. The first step of the treatment is to receive optometric services and paraclinical tests and imaging. At this stage, the patients are referred to the ophthalmologists’ offices along with the hospital interpreters and after receiving the surgery plans, go to the LASIK section to take the appointments for the surgery and pay the hospital costs. For more information about hospital and surgeries cost please click here .
"According to the time scheduling, the patients are accompanied during and after the LASIK surgery and in the pharmacy for taking medications. The hospital interpreters accompany the patients at all stages and remind their right time of the follow-up visits. This process will continue until the end of the treatment cycle."
Candidates for Cataract Surgery or Other Intraocular Lens Surgeries: The patients should go to the hospital cashier counters, which are located on all floors of the clinic and on the ground floor of the hospital, along with the hospital interpreters. In order to facilitate the work of patients, treatment costs are paid in "Dollars" or "Euros". For more information about hospital and surgeries costs please click here.
The first step of the treatment is to receive optometric services and paraclinical tests and imaging. At this stage, the patients are referred to the ophthalmologists’ offices along with the hospital interpreters and after receiving the surgery plans, go to the LASIK section to take the appointments for the surgery and pay the hospital costs. At the same time, for the day of the surgery, the patients’ transportation service will be coordinated.
The patients are accompanied by the interpreters for undergoing blood tests and heart counseling, and also paying the surgery costs. The interpreters accompany the patients on the day of the surgery until discharging and taking the medications; translate and remind the patients the pharmacological instructions and post-operative advice. The interpreters manage the patients’ financial affairs about the hospital costs too, which may involve refunds or surcharges.
If the examinations shown that the patients need injection or laser treatments, the appointments for laser or injection are arranged and the hospital interpreters accompany the patients on the treatment day to manage their financial affairs about the hospital costs as well as translate the ophthalmologists' advice and pharmological instructions. It should be noted that the patients’ communication with the interpreters will be continued after returning to their countries, so that any ocular problem can be followed up and resolved by the ophthalmologist’s guidance.