How to accept international patients in Noor Eye Hospital

Acceptance of International or IPD patients is done in several ways: 

A: the patient, who gets familiar with the hospital through the hospital website or his/ her friends or family, is connected to an expert of the IPD (Inpatient department) by a telephone call  to discuss his/ her eye problem and the reason of his/her referral. The expert of Tehran-Iran Noor Eye Hospital wants the patient to send his/ her medical record to the hospital - usually through WhatsApp Messenger- if the patient has any previous medical records. The patient's medical record is given to an ophthalmolist, ophtalmology specialist or super specialist; then an appointment is booked for the patient according to the flight date and duration of the patient's stay and appointment with the ophthalmologist. After being referred to the hospital, the patient will communicate with the expert of the IPD, and the hospital interpreter will accompany him/her at all stages of his/her treatment- including examinations, paraclinical services, surgery, and post-operative follow-up visits.

B: The patient communicates with an expert of the IPD via e-mail and the hospital website to discuss his/ her eye problem. The IPD expert schedules an appointment for the patient according to his/ her health history and medical records .After being referred to Tehran-Iran Noor Eye Hospital the patient can use the services of the health center with full support of the expert and director of the IPD.

C: The patient is referred to Tehran-Iran Noor Eye Hospital with the guidance of his/her relatives, friends or acquaintances, and directly contacts an expert of the International patient services or IPD, as well as taking the IPD telephone number, and then the related steps are followed by the expert.

D: The patient, who has already identified the center, is referred to the hospital in person without calling and contacting the International patient services or IPD. After making contact with the international patient services department, the patient can receive the services of the hospital .

 If the patient needs a refractive surgery, he/she should be referred to the cash of the hospital along with the hospital interpreter and pay the cost of the surgery; after being accepted in the hospital. "In most cases, the cost is in Rials. If a patient has foreign currency and do not be able to change his/her money, he/she can pay the hospital cost in his/ her local currency (instead of Rials); Ms. Momenipour will discuss the issue with the financial manager of the hospital to enable the patient to do so. "

The first step of treatment is to receive optometric services and paraclinical imaging. At this stage, the patient is referred to the ophthalmologist's room along with the hospital interpreter and after receiving the surgery plan, goes to the LASIK section to take an appointment for the surgery and pay the hospital costs.

"According to the time scheduling, the patient is accompanied during and after the LASIK surgery and in the pharmacy for takeing medications. The hospital interpreter accompanies the patient at all stages and reminds him/her the right time of the follow-up visits. This process will continue until the end of the treatment cycle."

 

If the patient needs a cataract or any intraocular surgery, he/she should be referred to the cash of the hospital along with the hospital interpreter and pay the cost of the surgery; after being accepted in the hospital. "In most cases, the cost is in Rials. If a patient has foreign currency and do not be able to change his/her money, he/she can pay the hospital cost in his/ her local currency (instead of Rials); Ms. Momenipour will discuss the issue with the financial manager of the hospital to enable the patient to do so. "

The first step of treatment is to receive optometric services and paraclinical imaging. At this stage, the patient is referred to the ophthalmologist's room along with the hospital interpreter and after receiving the surgery plan, goes to the LASIK section to take an appointment for the surgery and pay the hospital costs. At the same time, for the day of the surgery, the patient's transportation service will be coordinated. 

The patient is accompanied by the interpreter for undergoing blood tests and heart counseling, and also paying the surgery cost. The interpreter accompanies the patient on the day of the surgery until discharging and taking the medications; translates and reminds the patient the pharmacological instructions and post-operative advice. the interpreter manages the patient's financal affairs about the hospital costs too, which may involve refunds or surcharges.

If the examinations shown that the patient needs an injection or laser treatment, an appointment for laser or injection is arranged and the hospital interpreter accompanies the patient on the treatment day to manage his/her financial affairs about the hospital cost as well as translate the ophthalmologists' advice and pharmological instructions.

It should be noted that the patient's communication with the interpreter will be continued after returning to his/her country, so that any ocular problem can be followed up and resolved by the ophthalmologist guidance.